19 April 2010
No broadband connection for nearly 24 hours and BT running British Gas a close second in poor customer service. How is it that it is always the customer who is in the wrong? We were out for lunch yesterday and when we returned there was no internet connection although I had been using the computer up until around 12 noon before we left. So BT decide that it must be our equipment that is at fault although nothing had occurred between us going out and coming back in that could possibly have caused mayhem. None the less, we retired hurt at 10.30pm with the promise that "the line would be tested". My mobile was also used for communication although the cable which feeds broadband is the phone on which I had rung them - ergo it must be working OK?? No??
8am and another very nice, foreign lady, speaking very fast, assured us that things would be looked at. I was not happy and told her so and also that I had done everything asked of us, including replacing the router, splitters and filters (what a good job we had spares!) all to no avail.
"Oh", she said "there must be a fault on the line" Doh!
Curiously enough, around 11 am everything suddenly shot into life and I am connected again. At 2 pm this lovely lady rang again to arrange an engineer's visit and on being told that I had miraculously regained internet access she said "Oh, that's marvellous".
Should she not have known that all was well?